Blackbird Labs Inc.

FAQs

How do I use Blackbird?

Blackbird is the better way to pay and earn points at restaurants. Just download the app, tap in at the Blackbird puck (usually near the host stand or register), and enjoy your meal. When you're ready to leave, just tell your server you’re paying with Blackbird—no check dance, no waiting. And as a bonus? You’ll earn $FLY rewards every time you dine.

What's Coffee Club?

What is Coffee Club?

Coffee Club is Blackbird’s new always-on 10X coffee rewards program. When you pay with Blackbird at participating coffee shops and cafés, you earn 10% back in points.

When did Coffee Club start?

Coffee Club launched in NYC earlier this year and, as of April 9, 2026, is now live in all markets.

Is there a subscription or monthly fee?

No. There is no subscription required. Simply pay with Blackbird at participating coffee shops and cafés and earn points back automatically.

Where does 10X apply?

Coffee Club is currently live at participating Blackbird coffee shops and cafés in your area.

Are there time restrictions?

Coffee Club is available during eligible hours at participating coffee shops and cafés. Hours may vary by location.

Do Coffee Club rewards stack on top of my current multiplier?

Yes. The 10X points stack on top of any eligible base points you earn. For example, if you earn 3X points when paying with Blackbird, you’ll earn 13X points at participating Coffee Club spots.

When will I receive my $FLY reward?

$FLY rewards are typically added to your wallet after your check is closed and you have received your final receipt. Payments can take up to 24 hours to process.

Are there any earning limits or restrictions?

You earn 10X points at participating coffee shops and cafés when you pay with either $FLY or your in-app credit/debit card. There are currently no earning limits.

What happened to Breakfast Club?

Did Breakfast Club end?

Yes. Breakfast Club ended on April 8, 2026. As of April 9, it has been fully replaced by Coffee Club in all markets.

Will I be charged for Breakfast Club again?

No. Breakfast Club auto-renew has been turned off and you will not be charged again.

What is $FLY? How do I earn it? And how can I spend it?

$FLY are the points you earn when you pay with Blackbird. 100 $FLY = $1 in spending power.

Use your $FLY like cash at any restaurant in the network. You don’t earn $FLY when paying with $FLY.

Where can I use Blackbird? What cities is Blackbird currently in?

Blackbird is currently live in New York, Los Angeles, San Francisco, Denver, Charleston, throughout the Colorado Mountains, the Hamptons, and we’re expanding fast. Tap “Explore” in the app to see restaurants near you.

How do I earn $FLY faster?

The more you dine with Blackbird, the more you earn.

As you spend, you’ll unlock higher tiers of Blackbird Club, our loyalty program. Higher tiers earn more points on every meal.

See Blackbird Club FAQs for more.

Does my $FLY ever expire?

No—your $FLY never expires and remains in your account until you choose to use it.

Wait, is this like airline status?

Yes, but better. Think of it as airline miles—but for your favorite restaurants instead of crammed overhead bins. You qualify based on how often and how much you dine, and once you hit a tier, you keep it through the end of the following year. We're constantly creating new ways to make dining at Blackbird restaurants even more rewarding—because your loyalty deserves it.

Can I earn a higher multiplier by paying with both $FLY and the card I have on file?

Absolutely. Anytime you spend USD—whether it’s the whole tab or just part of it—you earn $FLY. Using $FLY doesn’t generate more $FLY, but the visit still counts toward leveling up your multiplier. You can also make progress towards your $FLY multiplier by paying for Private Dining Rooms using Blackbird.

So…what exactly is Blackbird Club?

Blackbird Club is our loyalty program for the restaurant obsessed.

As you spend more, you move up tiers: from Blackbird Club Member → Regular → Friends & Family.

Higher tiers earn more points on every meal, and unlock perks like priority reservations and exclusive events.

Your tier is based on how much you spend at Blackbird restaurants or how much you load into your Blackbird wallet each calendar year.

Loading your wallet can help you reach higher tiers faster.

How do I qualify for Blackbird Club?

You can qualify for Blackbird Club by either spending at Blackbird restaurants or loading your Blackbird wallet.

Member:

Spend $500 in a calendar year or one-time load $250.

Regular:

Spend $5,000 in a calendar year or one-time load $2,500.

Friends & Family:

Spend $10,000 in a calendar year or one-time load $5,000.

You only need to hit one threshold — spend or load — to reach a tier. If you unlock a higher tier at any point during the year, it activates immediately.

What perks come with each Blackbird Club level?

Member (4X)

Regular (5X)

Friends & Family (7X)

*Qualifying Blackbird Pay purchases are purchases made with USD. Please note, you do not earn additional $FLY while spending $FLY.

How do I load my Blackbird wallet to unlock a higher tier?

You can load your Blackbird wallet to qualify for a higher Blackbird Club tier instantly. Your balance stays in your account and can be used like cash at Blackbird restaurants.

To qualify by loading, you must load the full amount in a single transaction:

I’m close to my next tier — can I deposit $FLY to get there?

$FLY deposits can only be used for instant upgrades when made as a one-time qualifying deposit. Unfortunately, partial or incremental $FLY deposits can’t be applied to “top off” your progress toward the next tier.

When does my Blackbird Club status expire, reset or change?

Blackbird Club status works on a yearly cycle. You earn your tier during one calendar year, and keep it through the next year.

If you unlock a higher tier at any point, it activates immediately.

For example:

Each January 1, your progress resets to start earning the following year’s status.

How do priority reservations work?

Regular and Friends & Family members get priority access to tables at 100+ Blackbird Club restaurants through Blackbird concierge. Submit your request at least 4 days in advance. To request a table visit the specific restaurant page, then navigate to Reserve >> Concierge to request. Your request is then sent to our concierge team who will work to secure the reservation for you. You should hear back from us within 48 hours. For follow up questions please email reservations@blackbird.xyz.

Please Note: Priority access doesn't guarantee a reservation — all tables are subject to restaurant availability and aren't confirmed until you receive written confirmation. High-demand dates like holidays and special events may have limited availability. Repeated no-shows or late cancellations may affect your future access.

What are Members' Nights?

Members’ Nights are seasonal, invite-only evenings hosted at some of our favorite Blackbird spots—think drinks, bites, and a room full of people who love restaurants as much as you do.

These events are open to Regular and Friends & Family members. Invitations are market-specific and capacity-based, and are sent via email.

To make sure you don’t miss an invite, we recommend marking Blackbird emails as important so they don’t get caught in spam or promotions folders.

How do exclusive ticket drops work?

Blackbird regularly hosts—and unlocks access to—some of the most exciting dining events across our markets, from one-night-only collaborations to larger seasonal series.

Regular and Friends & Family members get early access to these ticket drops before they’re released more broadly. Friends & Family members receive the earliest priority window, followed by Regular members.

Availability varies by event, and while early access gives you a head start, it doesn’t guarantee tickets—our most in-demand experiences tend to go quickly.

Tell me about all these Friends & Family Perks.

At the Friends & Family level, your experience goes beyond earning 7X points. It unlocks a set of high-touch perks—designed to feel more like access than rewards. Here’s what that includes:

Mercedes-Maybach Car Service

An invitation-only chauffeur experience for select dinners at Blackbird Club restaurants. Each week, our team reviews upcoming concierge reservations and invites select Friends & Family members to join.

Operates Thursday–Sunday across New York City and the Tri-State area (NY, NJ, CT). The car comfortably seats two (three with the front seat). Invitations must be confirmed within 48 hours or may be released to another member. Subject to availability, traffic, and weather.

My Spot (14X at your go-to)

Choose one Blackbird Pay restaurant as your Spot and earn 14X points there—double the standard 7X rate on qualifying purchases.

You can update your Spot up to three times per calendar year. Your Spot must accept Blackbird Pay and applies to a single location. Bonus points are issued after your dine and may not appear immediately. The link to select your spot is included in your upgrade email to Friends & Family. If you’ve lost it, please email support@blackbird.xyz.

Private concierge Text Line

A dedicated 24/7 line for reservations, private dining, and app support. Reservation requests should be submitted at least four days in advance. While concierge opens doors, it doesn’t guarantee a table. Your number is shared once you reach Friends & Family—please keep it private. If you’ve lost our number, please email support@blackbird.xyz and we will provide it.

Inappropriate, abusive, or excessive use may result in restricted access.

Restaurant Preview Invites

Early access to new restaurants before they open to the public—before critics, before the crowds. Invitations are market-specific and based on availability.

The Soignée Series

A curated set of complimentary cultural experiences—private tastings, behind-the-scenes moments, and special collaborations.

Events are intimate, typically hosted 1–2 times per year per market, and invitations are capacity-based. Access is non-transferable unless otherwise noted.

Limited Merch Drops

Access to rare, limited-edition Blackbird merchandise—designed for restaurant lovers. Drops typically happen seasonally and are available while supplies last.

How do I find out about Club programming?

Keep an eye on your email. We announce all Club programming—member nights, pop-ups, early-access dinners, surprise invites, everything—directly to your inbox. If it’s happening, we’ll make sure you hear about it there first.

I feel like I'm not getting Club emails! Help.

We typically send Club-specific updates about once a month. If you haven’t been seeing them, it’s usually because your inbox is doing a little over-filtering on our behalf.

If you don’t regularly open your Blackbird emails (no judgment— inboxes are chaos), your email provider may start suppressing messages from us. To fix it, we recommend marking all Blackbird emails as Important or adding it to your VIP list so our Club updates always land where you can see them.

Still not showing up? Reach out and we’ll take a look.

What is a Club Restaurant? Do I get perks there?

Club Restaurants are our curated collection of top Blackbird partners—the places we love and the places that love our members back.

Perks at these restaurants are exclusively for Blackbird Club Members (4X and above). Throughout the year, 3X members may see rotating perks, surprise moments, and special experiences at select Club Restaurants.

While there isn’t a guaranteed perk every time you dine, Club Members do receive priority access to tables at most Club Restaurants, and we can often secure exclusive reservations that aren’t available on public platforms.

If you're 3X, you can still dine at any Club Restaurant—you just won't be able to request a reservation.

What exactly is being multiplied?

Your multiplier applies to how much $FLY you earn per dollar spent when paying with Blackbird Pay. 1 $FLY is worth $0.01, which is essentially 1% back. So if your multiplier is 3X, you earn 3 $FLY per $1 spent — or 3% back.

Can I use Blackbird more than 1x a day?

Yes, but there’s a small cooldown period to keep things fair and prevent, well... let’s call it "creative tap-ins."

How do I refer someone?

Blackbird is better with friends, and sharing is highly rewarded. Go to your Profile in the app, copy your referral link, and send it to a friend. When they pay with Blackbird for the first time, you both get 2,000 $FLY.

When I dine out with friends, can we all tap in?

Yes! And splitting the bill in the app makes it easy.

Who can see my information when I tap in?

Only the restaurant you tap in at can see your information.

This includes basics like your name, your Blackbird status, and things that help them take better care of you — like if you’re a regular or celebrating your birthday.

Does Blackbird work with both iOS and Android?

Yes–come one come all.

What blockchain is Blackbird built on?

Blackbird is built on Base by Coinbase, and all NFTs live in Base wallets.

How does the Blackbird wallet work?

Your Blackbird wallet is a non-custodial wallet powered by Privy. Right now, you can’t export your keys, but we’re working on it.

Can I link an existing wallet to my Blackbird wallet?

Not yet—Blackbird holds all NFTs on your behalf for now.

Is $FLY tradeable as a token? Or only redeemable at restaurants?

Right now, $FLY is restaurant-only.

What is the contract address for Blackbird NFTs?

Our Membership NFT contract address:

0x1dE409fC7613C234655f566A2969dD8a862E38B4

Do I have to pay gas fees?

Nope—Blackbird covers all gas fees when minting NFTs and $FLY in your wallet.

What is your refund policy?

No refunds. But if something’s up, email support@blackbird.xyz and we’ll help.

How not to use Blackbird.

We’re here to make dining better—for you and our restaurant partners. That means:

Break the rules, and we might suspend your account. Let’s keep it fun and fair.

How can I refer my favorite restaurants?

We’d love to hear about them! Email restaurants@blackbird.xyz with your suggestion.

Do I need a US phone number to sign up?

Yes—Blackbird is currently US-only and doesn’t support VOIP or international numbers.

Is Blackbird hiring?

Maybe! Check our careers page to see open roles.