General FAQs

Getting Started

What is Blackbird?

When a guest asks about Blackbird, what do I say?

How does a guest check-in?

What is the purple "Industry Puck"?

What is $FLY? How do I earn it? And how can I spend it?

What is the $FLY to USD conversion?

Where can guests spend their $FLY?

Payment Troubleshooting

The guest doesn't appear under "Open Tabs"

The guest wants to pay with $FLY

The table wants to split a check

How to pre-authorize a charge

How to void a check

Guest can't check in or has app issues

Your restaurant has an auto-gratuity / service charge

How to find Blackbird transactions in Back of House

How do payouts and reconciliation work?

Terminal Troubleshooting

PIN Code 101

You don't know your PIN code

Issue logging into Blackbird device

Device won't charge

No internet connection

Blank or black screen

Can't find the Blackbird screen

Why do we need a PIN code?

How do I deactivate an employee's account?

What if managers close out all checks?