# General FAQs

## Getting Started

### What is Blackbird?

### When a guest asks about Blackbird, what do I say?

### How does a guest check-in?

### What is the purple "Industry Puck"?

### What is $FLY? How do I earn it? And how can I spend it?

### What is the $FLY to USD conversion?

### Where can guests spend their $FLY?

## Payment Troubleshooting

### The guest doesn't appear under "Open Tabs"

### The guest wants to pay with $FLY

### The table wants to split a check

### How to pre-authorize a charge

### How to void a check

### Guest can't check in or has app issues

### Your restaurant has an auto-gratuity / service charge

### How to find Blackbird transactions in Back of House

### How do payouts and reconciliation work?

## Terminal Troubleshooting

### PIN Code 101

### You don't know your PIN code

### Issue logging into Blackbird device

### Device won't charge

### No internet connection

### Blank or black screen

### Can't find the Blackbird screen

### Why do we need a PIN code?

### How do I deactivate an employee's account?

### What if managers close out all checks?